It’s true that carpet cleaning companies are a dime a dozen. If you do a search online, or go old school and crack open the Yellow Pages, you’ll see numerous listing of companies that swear up and down that they offer the best possible service at the lowest possible price. But as a customer, you don’t want empty promises. You just want someone to do a great job for a reasonable cost.
The fact is, a number of other companies flaunt their years of experience, but the person that arrives at your home or office probably has only a few months on the job. With Black Tie, our carpet technicians have over 20 years of combined industry experience. That means we stay up to speed on technological changes and make adjustments in order to always use state of the art equipment, processes and cleaners. We take the time to be thorough at every assignment, because our reputation demands it. We charge fair pricing for all of our services.
Most importantly, we think it’s best to focus on customer satisfaction over profit. Aside from the fact that it’s the right thing to do, it’s also good business. A happy customer will refer friends and family, and share their experience on social media. If we make a mistake, we’ll apologize and take care of it. If we tell you we’ll arrive at a certain time or do something, that’s precisely what will happen.
Lots of other companies swear they have the lowest prices, or promise the moon. At Black Tie, we’ll just do great work at your home or office for a fair price.
If you have questions, or you’d like to make an appointment, contact us today.